Chapter 1: Describe cloud concepts -Describe the different types of cloud services available-Describe Microsoft software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) concepts and use cases
Chapter 3: Describe cloud concepts -Describe the benefits of and considerations for using cloud, hybrid, or on-premises services-Describe public, private, and hybrid cloud models
Chapter 4: Describe cloud concepts -Describe the benefits of and considerations for using cloud, hybrid, or on-premises services-Compare costs and advantages of cloud, hybrid, and on-premises services
Chapter 5: Describe cloud concepts -Describe the benefits of and considerations for using cloud, hybrid, or on-premises services-Describe the concept of hybrid work and flexible work
Chapter 6: Describe Microsoft 365 apps and services-Describe productivity solutions of Microsoft 365-Describe the core productivity capabilities and benefits of Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
Chapter 7: Describe Microsoft 365 apps and services-Describe productivity solutions of Microsoft 365-Describe core Microsoft 365 Apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote
Chapter 8: Describe Microsoft 365 apps and services-Describe productivity solutions of Microsoft 365-Describe work management capabilities of Microsoft 365 including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do
Chapter 9: Describe Microsoft 365 apps and services-Describe collaboration solutions of Microsoft 365-Describe the collaboration benefits and capabilities of Microsoft 365 including Microsoft Exchange, Outlook, SharePoint, OneDrive, and Stream
Chapter 10: Describe Microsoft 365 apps and services-Describe collaboration solutions of Microsoft 365-Describe the collaboration benefits and capabilities of Microsoft Teams and Teams Phone
Chapter 12: Describe Microsoft 365 apps and services-Describe collaboration solutions of Microsoft 365-Describe the ways that you can extend Microsoft Teams by using collaborative apps
Chapter 13: Describe Microsoft 365 apps and services-Microsoft 365 including Microsoft Intune (Configuration Manager and co-management, Endpoint Analytics, and Windows Autopilot)
Chapter 14: Describe Microsoft 365 apps and services-Describe endpoint modernization, management concepts, and deployment options in Microsoft 365-Compare the differences between Windows 365 and Azure Virtual Desktop
Chapter 15: Describe Microsoft 365 apps and services-Describe endpoint modernization, management concepts, and deployment options in Microsoft 365-Describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
Chapter 16: Describe Microsoft 365 apps and services-Describe endpoint modernization, management concepts, and deployment options in Microsoft 365-Identify deployment and update channels for Microsoft 365 Apps
Chapter 18: Describe Microsoft 365 apps and services-Describe analytics capabilities of Microsoft 365-Describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
Chapter 19: Describe Microsoft 365 apps and services-Describe analytics capabilities of Microsoft 365-Describe the reports available in the Microsoft 365 Admin center and other admin centers
Chapter 20: Describe Microsoft 365 apps and services-Describe identity and access management solutions of Microsoft 365-Describe the identity and access management capabilities of Microsoft Entra ID
Chapter 21: Describe Microsoft 365 apps and services-Describe identity and access management solutions of Microsoft 365-Describe cloud identity, on-premises identity, and hybrid identity concepts
Chapter 22: Microsoft 365-Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access, to keep identities, access, and data secure
Chapter 23: Describe Microsoft 365 apps and services- for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft Defender Portal
Chapter 24: Describe Microsoft 365 apps and services-Describe threat protection solutions of Microsoft 365-Describe Microsoft Secure Score benefits and capabilities
Chapter 25: Describe Microsoft 365 apps and services-Describe threat protection solutions of Microsoft 365-Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities
Chapter 26: Describe Microsoft 365 apps and services-Describe trust, privacy, risk, and compliance solutions of Microsoft 365-Describe the Zero Trust Model
Chapter 27: Describe Microsoft 365 apps and services-Describe trust, privacy, risk, and compliance solutions of Microsoft 365-Describe Microsoft Purview compliance solutions such as insider risk, auditing, and eDiscovery
Chapter 28: Describe Microsoft 365 apps and services-Describe trust, privacy, risk, and compliance solutions of Microsoft 365-Describe Microsoft Purview Information Protection features such as sensitivity labels and data loss prevention
Chapter 29: Describe Microsoft 365 apps and services-Describe trust, privacy, risk, and compliance solutions of Microsoft 365-Describe how Microsoft supports data residency to ensure regulatory compliance
Chapter 30: Describe Microsoft 365 apps and services-Describe trust, privacy, risk, and compliance solutions of Microsoft 365-Describe the capabilities and benefits of Microsoft Priva
Chapter 31: Describe Microsoft 365 pricing, licensing, and suppor-Identify Microsoft 365 pricing and billing management options-Describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, and direct billing
Chapter 32: Describe Microsoft 365 pricing, licensing, and suppor-Identify Microsoft 365 pricing and billing management options-Describe available billing and bill management options including billing frequency and methods of payment
Chapter 34: Describe Microsoft 365 pricing, licensing, and suppor-Identify licensing options available in Microsoft 365-Describe the differences between base licensing and add-on licensing
Chapter 35: Describe Microsoft 365 pricing, licensing, and suppor-Identify support options for Microsoft 365 services-Describe how to create a support request for Microsoft 365 services
Chapter 36: Describe Microsoft 365 pricing, licensing, and suppor-Identify support options for Microsoft 365 services-Describe support options for Microsoft 365 services
Chapter 37: Describe Microsoft 365 pricing, licensing, and suppor-Identify support options for Microsoft 365 services-Describe service-level agreements (SLAs) including service credits
Chapter 38: Describe Microsoft 365 pricing, licensing, and suppor-Identify support options for Microsoft 365 services-Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center
