Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00
Wells Fargo People Analytics Senior Manager
CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix
About this role:
Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
- Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
- Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
- Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
- Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
- Manage and direct team to ensure effective consultation and recommendations based on data analysis
- Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
- Manage analytics consultants to ensure commitments are met and align with strategic objectives
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Desired Qualifications:
- 6+ years of Analytics experience in Financial Services industry strongly preferred
- Experience working with HR Data strongly preferred
- Internal or external strategic consulting experience engaging with executive leaders
- Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
- Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
- Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
- Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
- Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
- Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements
Job Expectations:
- Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to travel up to 5-10% of the time
- This position is not eligible for Visa sponsorship
- #Hrjobs
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00
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Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.
Hello and welcome to Quick Techie, your Career Growth Machine! Access premium certifications from top companies and their respective training programs. Let's dive into interview questions and answers to help you prepare thoroughly for your next job opportunity.
Question: Can you give an example of a project where you had to manage risk? How did you mitigate potential risks?
Answer: In one project, we identified the risk of a key vendor being unable to meet their delivery deadlines due to supply chain issues. To mitigate this risk, I worked with the procurement team to identify backup vendors and negotiated contingency plans with our primary vendor. I also built additional time into the project schedule to accommodate potential delays. By preparing in advance, we avoided significant disruptions and were able to keep the project on track despite the risk materializing.
Question: How do you balance attention to detail with the need to complete tasks efficiently?
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Question: Tell me about a time when you had to resolve an issue that arose unexpectedly during a project. How did you handle it?
Answer: In the middle of a project, we encountered a technical issue that caused a key system to go offline unexpectedly. I immediately gathered the team to diagnose the problem and contacted our IT department for assistance. While the issue was being resolved, I communicated the situation to stakeholders and proposed a revised timeline. I also worked with the team to identify alternative solutions that would prevent similar issues in the future. By addressing the problem quickly and transparently, we were able to minimize the impact on the overall project timeline.
Question: How do you ensure that your team remains motivated during long or challenging projects?
Answer: I keep my team motivated by setting clear, achievable milestones and celebrating small wins along the way. I maintain open communication and encourage feedback to ensure that everyone feels heard and supported. I also make sure that each team member understands the impact of their contribution on the overall project, which helps them stay engaged. If a project becomes particularly challenging, I offer additional support or resources to help lighten the load and maintain morale.
Question: Can you describe a time when you had to implement a solution to improve team productivity? What was the result?
Answer: I noticed that our team was spending a lot of time on manual data entry tasks, which was affecting productivity. After discussing the issue with the team, I researched automation tools and implemented a system that significantly reduced manual work. I provided training and ensured that everyone was comfortable with the new process. As a result, we reduced the time spent on data entry by 50%, allowing the team to focus on more strategic tasks and increasing overall productivity.
Question: How do you handle a situation where you are asked to lead a project in an area where you have limited expertise?
Answer: When leading a project in an area where I have limited expertise, I start by conducting research to build a foundational understanding. I also leverage the expertise of team members who are more familiar with the subject, asking for their input and guidance. I focus on facilitating collaboration and making sure the project stays on track, even if Iβm not an expert in every detail. By being open to learning and fostering a collaborative environment, Iβm able to lead effectively while ensuring the projectβs success.
Question: Describe a time when you had to work with tight budgets. How did you ensure the project stayed within financial constraints?
Answer: On a project with a tight budget, I carefully reviewed all expenses at the start to identify areas where we could cut costs without compromising quality. I negotiated better rates with vendors and found more cost-effective solutions for some of the tools we were using. Throughout the project, I closely monitored spending to ensure we stayed within budget, and I communicated regularly with the finance team to track progress. By being diligent with resource allocation, we successfully completed the project under budget.
Question: Tell me about a time you had to adapt to a significant change in the workplace. How did you handle it?
Answer: In my previous role, our company underwent a major restructuring, which resulted in my team being merged with another. This meant new colleagues, a new manager, and new priorities. To adapt, I focused on three things:
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- Flexibility: I was open to learning new processes and systems, even if they were different from what I was used to. I embraced the opportunity to gain new skills and perspectives.
- Positive Attitude: I maintained a positive and collaborative attitude throughout the transition, focusing on the benefits of the merger and the opportunities it presented.
This approach helped me successfully navigate the change and contribute effectively to the new team.
Question: Describe a situation where you had to make a difficult decision with limited information.
Answer: In a previous project, we were facing a critical deadline, but a key piece of data was missing. We had to decide whether to proceed with the information we had or wait for the missing data, risking delaying the project. I gathered the team to assess the potential impact of each option. We analyzed the available data, identified the potential risks of proceeding without the missing information, and brainstormed mitigation strategies. Ultimately, we decided to move forward with a cautious approach, implementing extra checks and balances to minimize potential errors. We also communicated the situation transparently to stakeholders, explaining our rationale and the steps we were taking to manage the risk. While the decision was challenging, our collaborative approach and risk mitigation strategy allowed us to deliver the project on time with minimal negative impact.
Question: How do you approach problem-solving in a team environment?
Answer: I believe in a collaborative and structured approach to problem-solving. First, I actively listen to understand everyone's perspective and ensure all voices are heard. Then, we collectively define the problem and its root cause. Next, we brainstorm potential solutions, evaluating the pros and cons of each. I encourage open discussion and diverse viewpoints to arrive at the best possible solution. Finally, we develop an action plan with clear roles and responsibilities, and I ensure regular communication and follow-up to track progress and make any necessary adjustments.
Question: Give an example of a time you had to deal with a difficult colleague or client.
Answer: I once worked with a client who was known for being very demanding and critical. While it was challenging at times, I focused on building a professional relationship by:
- Active listening: I made sure to truly understand their concerns and needs, even when they were expressed forcefully.
- Clear communication: I was direct and transparent in my communication, setting clear expectations and timelines.
- Finding common ground: I looked for areas of agreement and focused on shared goals.
Ultimately, by demonstrating patience, professionalism, and a commitment to meeting their needs, I was able to build a productive working relationship with the client.
Question: Describe a time you took initiative and went above and beyond your regular duties.
Answer: In my previous role, I noticed that our team was spending a significant amount of time on a repetitive administrative task. I took the initiative to research potential solutions and identified a software tool that could automate the process. I presented my findings to my manager, highlighting the potential time savings and efficiency gains. With their approval, I spearheaded the implementation of the new tool, which ultimately freed up significant time for the team to focus on more strategic work.
Question: How do you stay motivated and engaged in your work?
Answer: I find motivation in several ways:
- Setting goals: I set challenging yet achievable goals for myself, both short-term and long-term. This gives me a sense of purpose and direction.
- Continuous learning: I am always eager to learn new skills and expand my knowledge. This keeps me engaged and allows me to contribute more effectively.
- Collaboration: I enjoy working with others and find that collaborating on projects and sharing ideas boosts my motivation.
- Making a difference: I am driven by the desire to make a positive impact, whether it's contributing to the team's success or helping the company achieve its goals.
Question: What are your salary expectations?
Answer: I'm flexible and open to discussing salary based on the overall compensation package and the responsibilities of the role. I've done some research on comparable positions in the industry, and based on my skills and experience, I'm targeting a salary range of [mention your desired range]. However, I'm most interested in finding the right fit for my career goals and contributing to a company where I can make a real impact.
Question: Describe your ideal work environment.
Answer: I thrive in a collaborative and supportive environment where I can learn and grow. I value open communication, respect for diverse perspectives, and a shared commitment to excellence. I also appreciate a workplace that encourages innovation, provides opportunities for professional development, and recognizes employee contributions.
Question: What are your strengths and weaknesses?
Answer: (Focus on strengths relevant to the job and weaknesses that you are actively working to improve)
"One of my key strengths is my ability to [strength 1, e.g., analyze complex data and identify trends] which I demonstrated in my previous role by [give a specific example]. I'm also a strong [strength 2, e.g., communicator] and enjoy collaborating with others to achieve shared goals.
As for areas for improvement, I'm working on [weakness, e.g., becoming more comfortable with public speaking]. To address this, I recently [action taken, e.g., joined Toastmasters and volunteered to present at a team meeting]."
Question: Tell me about a time you failed. What did you learn from it?
Answer: (Choose a real failure, but not a catastrophic one. Focus on what you learned.)
"In a previous project, I underestimated the time required to complete a task, which led to a missed deadline. While it was a setback, it taught me the importance of careful planning, realistic time management, and proactive communication. Now, I break down large tasks into smaller, more manageable steps, use project management tools to track progress, and communicate potential challenges early on."
Question: Why are you interested in this position?
Answer: (Tailor this to the specific role and company)
"I'm excited about this opportunity because [reason 1, e.g., it aligns with my skills and experience in X] and I'm eager to contribute to [company goal or mission]. I've been particularly impressed by [something specific about the company, e.g., your commitment to innovation/customer service/ sustainability]. I believe my skills in [mention relevant skills] would be a valuable asset to your team, and I'm confident I can make a significant contribution to [mention specific area/project]."
Question: Where do you see yourself in five years?
Answer: (Be ambitious but realistic. Align your answer with the company's potential career paths.)
"In five years, I see myself as a valuable member of this organization, having grown both professionally and personally. I'm eager to take on increasing responsibility and contribute to the company's success in a leadership role. I'm also committed to continuous learning and development, and I hope to expand my skills in [mention areas relevant to the company's future]. "
Question: What questions do you have for me?
Answer: (Always have a few insightful questions prepared. This shows your interest and engagement.)
- "Can you tell me more about the company's culture and values?"
- "What are the biggest challenges facing the team right now?"
- "What opportunities are there for professional development and growth within the company?"
- "What are the next steps in the hiring process?"
Question: Tell me about a time you had to work under pressure.
Answer: "In my previous role, we were launching a new product and faced a last-minute technical issue. With the deadline looming, I collaborated closely with the development team to identify the root cause and implement a solution. I remained calm under pressure, prioritized tasks effectively, and communicated clearly with stakeholders throughout the process. We were able to resolve the issue and successfully launch the product on time."
Question: Describe a situation where you had to persuade someone to see your point of view.
Answer: "In a previous project, I proposed a new marketing strategy that I believed would be more effective. However, a key stakeholder was hesitant to deviate from the traditional approach. To persuade them, I presented data and research supporting my proposal, highlighting the potential benefits and addressing their concerns. I also acknowledged the value of the traditional approach while emphasizing the potential for improved results with the new strategy. Ultimately, my persuasive presentation and data-driven arguments convinced the stakeholder to embrace the new approach, which led to a successful campaign."
Question: How do you handle constructive criticism?
Answer: "I view constructive criticism as a valuable opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions to ensure I understand the perspective, and reflect on how I can apply the insights to enhance my performance. I appreciate when feedback is specific and actionable, and I strive to incorporate it into my work to achieve better outcomes."
Question: Describe a time you had to deal with ambiguity or uncertainty in a project.
Answer: "In a previous role, we were tasked with developing a new product for a market with limited data available. To navigate the uncertainty, we conducted thorough market research, engaged with potential customers to understand their needs, and developed a flexible plan that allowed us to adapt as we gathered more information. We also embraced an iterative approach, testing and refining our product based on feedback and evolving market insights."
Question: How do you prioritize your work when you have multiple deadlines and competing demands?
Answer: "I prioritize my work by first assessing the urgency and importance of each task. I consider deadlines, potential impact, and dependencies. I use tools like to-do lists and project management software to organize my tasks and track progress. I also communicate proactively with stakeholders to manage expectations and ensure alignment on priorities."
Question: Give an example of a time you demonstrated leadership skills, even if you weren't in a formal leadership role.
Answer: "In a previous team project, we were struggling to meet a tight deadline. I took the initiative to organize the team's efforts, delegate tasks based on individual strengths, and facilitate communication to ensure everyone was aligned. I also motivated the team by recognizing contributions and maintaining a positive attitude. While I wasn't the official team leader, my proactive approach helped us overcome the challenges and deliver the project successfully."
Question: How do you stay updated on industry trends and developments?
Answer: "I stay informed by regularly reading industry publications, attending conferences and webinars, and engaging with thought leaders on professional networking platforms. I also participate in online communities and forums to exchange ideas and learn from others in my field. I believe continuous learning is essential to stay ahead in today's rapidly evolving landscape."
Question: What motivates you to do your best work?
Answer: (Be genuine and specific. Connect your answer to the company's values or mission if possible.)
"I'm motivated by a desire to make a meaningful contribution and achieve results. I thrive on challenges and enjoy solving problems that have a positive impact. I'm also driven by a sense of purpose and the opportunity to learn and grow. In this role, I'm particularly excited by the prospect of [relate to the company's mission or values, e.g., 'contributing to innovative solutions that benefit customers' or 'being part of a company that prioritizes sustainability']."
Question: Describe a situation where you had to be creative or think outside the box to solve a problem.
Answer: "Our team was tasked with increasing customer engagement on social media, but our traditional strategies were yielding limited results. To overcome this, I proposed a creative campaign involving user-generated content and interactive elements. This unconventional approach significantly boosted engagement and attracted new followers."
Question: How do you build rapport with colleagues or clients from diverse backgrounds?
Answer: "I believe in active listening, respectful communication, and genuine curiosity about others' perspectives. I make an effort to understand different cultural norms and communication styles, and I adapt my approach accordingly. I also look for common ground and shared interests to build strong working relationships."
Question: Tell me about a time you had to deal with a setback or failure on a project.
Answer: "We experienced a significant delay in a project due to unforeseen circumstances. I took ownership of the situation, communicated transparently with stakeholders, and collaborated with the team to develop a revised plan. We learned from the setback, implemented risk mitigation strategies, and ultimately delivered the project successfully."
Question: How do you handle disagreements or conflicts with your supervisor?
Answer: "I address disagreements with my supervisor respectfully and professionally. I first seek to understand their perspective and concerns. Then, I clearly articulate my viewpoint, providing supporting evidence or data when necessary. I focus on finding a mutually agreeable solution that aligns with the company's goals."
Question: Give an example of a time you had to take initiative and lead a project or task.
Answer: "I noticed an opportunity to streamline a process that was inefficient and time-consuming. I took the initiative to research best practices, develop a proposal for improvement, and presented it to my manager. With their approval, I led the implementation of the new process, resulting in significant efficiency gains."
Question: How do you stay motivated when working on repetitive or mundane tasks?
Answer: "I focus on the bigger picture and how my contributions, even on seemingly small tasks, contribute to the team's overall success. I also break down large tasks into smaller, more manageable steps, set mini-goals for myself, and look for ways to optimize or improve the process."
Question: What are your expectations for this role and the company?
Answer: "I'm seeking a challenging and rewarding role where I can utilize my skills and contribute to the company's success. I expect opportunities for professional growth and development, a supportive and collaborative work environment, and clear communication and feedback from my supervisor."
Question: Describe your experience with giving presentations or public speaking.
Answer: "I've had various opportunities to deliver presentations in both academic and professional settings. I focus on clear communication, engaging visuals, and tailoring my content to the audience. I'm also comfortable with public speaking and enjoy sharing information and ideas with others."
Question: How do you handle receiving feedback from multiple sources with potentially conflicting viewpoints?
Answer: "I carefully consider feedback from all sources, even if it appears contradictory. I try to understand the underlying reasons for different perspectives and identify common themes. I then prioritize the feedback that aligns with my goals and the company's objectives."
Question: Tell me about a time you had to work on a tight deadline with limited resources.
Answer: "We had a project with a demanding deadline and limited budget. To overcome this, I prioritized tasks effectively, delegated responsibilities to team members based on their strengths, and explored creative solutions to maximize our resources. We successfully delivered the project on time and within budget."
Question: How do you approach delegating tasks to others?
Answer: "I delegate tasks based on individual strengths, experience, and workload. I clearly communicate expectations, provide necessary resources and support, and empower individuals to take ownership of their responsibilities. I also follow up regularly to track progress and provide guidance."
Question: Give an example of a time you had to persuade a team to adopt a new idea or approach.
Answer: "I proposed a new workflow process that I believed would improve efficiency. To gain team buy-in, I presented data supporting my proposal, addressed concerns, and highlighted the potential benefits. Through clear communication and collaboration, I successfully persuaded the team to adopt the new approach."
Question: How do you maintain a work-life balance and prevent burnout?
Answer: "I prioritize my well-being by setting boundaries between work and personal time. I engage in activities outside of work that I enjoy, such as [mention your hobbies or interests]. I also practice self-care, prioritize sleep, and make time for relaxation and rejuvenation."
Question: What are your salary expectations, and what factors are most important to you in considering a job offer?
Answer: "My salary expectations are in the range of [mention your desired range], based on my skills, experience, and research on comparable positions. However, I'm also prioritizing factors such as opportunities for growth and development, a positive work environment, and the company's values and culture."