Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00
Wells Fargo People Analytics Senior Manager
CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix
About this role:
Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
- Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
- Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
- Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
- Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
- Manage and direct team to ensure effective consultation and recommendations based on data analysis
- Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
- Manage analytics consultants to ensure commitments are met and align with strategic objectives
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Desired Qualifications:
- 6+ years of Analytics experience in Financial Services industry strongly preferred
- Experience working with HR Data strongly preferred
- Internal or external strategic consulting experience engaging with executive leaders
- Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
- Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
- Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
- Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
- Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
- Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements
Job Expectations:
- Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to travel up to 5-10% of the time
- This position is not eligible for Visa sponsorship
- #Hrjobs
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00
ApplyURL:
Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.
Question:
How do you handle a project where the requirements change halfway through development?
Answer:
When requirements change midway through a project, I first assess the impact on the timeline, budget, and resources. I work with stakeholders to understand the reasons for the change and adjust the project plan accordingly. I communicate with the team to ensure they are aware of the new direction and re-prioritize tasks to focus on the most critical updates. I also review the project scope to ensure that any additional requests are managed carefully to avoid scope creep. By staying flexible and communicative, I help the team adapt without losing momentum.
Question:
Describe a time when you had to onboard a new team member in the middle of a project. How did you ensure they integrated smoothly?
Answer:
When onboarding a new team member mid-project, I ensure they have a clear understanding of the project’s current status and goals. I provide them with any necessary documentation and a walkthrough of the project’s key components. I also pair them with an experienced team member who can offer guidance and answer questions. Regular check-ins with the new hire help me monitor their progress and address any challenges. By providing structured support and ensuring clear communication, I help them integrate quickly and contribute effectively.
Question:
How do you handle competing demands from multiple stakeholders with differing priorities?
Answer:
When faced with competing demands, I first seek to understand each stakeholder’s priorities and the rationale behind their requests. I assess how each demand impacts the overall project objectives and then facilitate a discussion to align stakeholder expectations. By focusing on the project’s critical goals and communicating the trade-offs, I help stakeholders agree on a compromise. If necessary, I involve leadership to make decisions on prioritization. Clear communication and collaboration are key to managing these competing priorities effectively.
Question:
Tell me about a time when you had to recover a project that was falling behind schedule. What steps did you take?
Answer:
When a project was falling behind schedule, I started by identifying the causes of the delays, such as bottlenecks or resource constraints. I then revised the project plan, re-prioritizing tasks and reallocating resources where necessary. I communicated the new plan to stakeholders and the team to ensure alignment on the revised timeline. I also implemented regular status updates and tighter progress tracking to avoid further delays. By addressing the issues directly and adjusting the plan, we were able to catch up and successfully complete the project.
Question:
How do you ensure that you stay organized and manage multiple projects simultaneously?
Answer:
To manage multiple projects, I rely on project management tools to track tasks, deadlines, and progress. I prioritize tasks based on urgency and importance, ensuring that high-priority projects receive attention first. I allocate specific time blocks for each project and hold regular status meetings with my team to stay updated on progress. By maintaining a detailed project schedule and staying proactive, I ensure that all projects move forward smoothly and on time.
Question:
Describe a time when you had to take over a project from a colleague. How did you get up to speed quickly?
Answer:
When I took over a project from a colleague, I began by reviewing all existing project documentation, including timelines, deliverables, and communication with stakeholders. I scheduled meetings with the team to understand the current status and any challenges they were facing. I also reached out to stakeholders to ensure alignment on expectations and timelines. By immersing myself in the project details and maintaining open communication, I was able to get up to speed quickly and lead the project to a successful completion.
Question:
How do you approach a situation where a project is delivered on time but doesn’t meet the client’s expectations?
Answer:
If a project is delivered on time but fails to meet client expectations, I first engage with the client to understand their concerns and the gaps between expectations and the deliverables. I then assess whether the issue stemmed from miscommunication, unclear requirements, or execution errors. Based on this assessment, I work with the team to make necessary adjustments or propose solutions that address the client’s concerns. Moving forward, I ensure tighter alignment with the client throughout the project to prevent similar issues.
Question:
Tell me about a time when you had to manage a project with very tight resources. How did you make it work?
Answer:
In a project with tight resources, I focused on prioritizing the most critical tasks and eliminating non-essential activities. I optimized the use of available resources by cross-training team members and ensuring efficient collaboration. I also maintained transparent communication with stakeholders to manage their expectations and secured additional resources when possible. By focusing on what was most important and making the best use of the team’s strengths, we were able to deliver the project successfully despite the constraints.
Question:
How do you approach measuring project success, beyond simply completing it on time and within budget?
Answer:
Beyond on-time and within-budget completion, I measure project success by evaluating the quality of deliverables, client or stakeholder satisfaction, and the project’s alignment with strategic objectives. I also assess whether the project met the key performance indicators (KPIs) that were defined at the outset. Additionally, I hold post-project reviews with the team and stakeholders to gather feedback and identify lessons learned, which helps refine future processes and improve overall success.
Question:
Describe a time when you had to work with a team that had low morale. How did you motivate them and improve performance?
Answer:
I once worked with a team that was feeling demotivated due to a series of challenging projects. To address this, I initiated open conversations to understand their concerns and challenges. I then focused on setting clear, achievable goals and celebrating small wins along the way to rebuild their confidence. I also provided opportunities for team members to contribute their ideas and take ownership of tasks. By fostering a collaborative and supportive environment, I was able to boost morale and improve team performance over time.
Question: Describe a time you had to work with a team to achieve a shared goal. What role did you play, and what was the outcome?
Answer: (Focus on your teamwork skills and contributions.)
"In my previous role, we had a project to [briefly describe the project and goal]. I played the role of [your role, e.g., project coordinator, lead developer, etc.], and my key responsibilities included [list your key responsibilities]. To ensure success, I [describe your actions, e.g., facilitated communication, organized meetings, tracked progress, resolved conflicts, etc.]. As a result of our collaborative efforts, we [describe the positive outcome, e.g., delivered the project on time and within budget, exceeded expectations, etc.]."
Question: How do you handle stress and pressure in the workplace?
Answer: "I manage stress by prioritizing tasks, staying organized, and practicing time management techniques. I also believe in maintaining a healthy work-life balance and engaging in activities outside of work that help me relax and recharge. When faced with pressure, I focus on breaking down tasks into smaller steps, setting realistic expectations, and communicating effectively with my team and stakeholders."
Question: Tell me about a time you had to deal with a conflict within a team.
Answer: (Focus on your conflict-resolution skills and positive outcomes.)
"In a previous team project, there was a disagreement about the best approach to [describe the issue]. To resolve the conflict, I facilitated a discussion where everyone could express their perspectives and concerns. I actively listened to each team member, identified common ground, and helped the team reach a consensus on a solution that addressed everyone's needs. Through open communication and a collaborative approach, we were able to move forward effectively and achieve our project goals."
Question: Give me an example of a time you had to make a quick decision in a challenging situation.
Answer: (Highlight your decision-making skills and ability to think on your feet.)
"During a product demonstration, we encountered an unexpected technical issue. To avoid disrupting the presentation, I quickly assessed the situation, identified the potential causes, and decided to [describe your decision and actions]. This allowed us to continue the demonstration smoothly and minimize any negative impact on the audience. Later, I investigated the issue thoroughly to prevent it from happening again."
Question: What are your preferred methods for learning new information or skills?
Answer: (Show your eagerness to learn and adapt.)
"I'm a proactive learner and enjoy exploring different learning methods. I find hands-on experience to be particularly effective, so I seek out opportunities to apply new knowledge in practical settings. I also utilize online resources, attend workshops and training sessions, and learn from colleagues and mentors. I believe in continuous learning and am always seeking to expand my skillset."
Question: How do you measure your own success?
Answer: (Connect your personal definition of success to the company's values or goals.)
"I measure success by my ability to contribute to the team's goals and make a positive impact. Achieving tangible results, exceeding expectations, and continuously improving my skills are all important indicators of success for me. I also value the positive feedback I receive from colleagues and clients, as it demonstrates the value I bring to the organization. Ultimately, success for me is about making a meaningful contribution and leaving things better than I found them."
Question: What are your long-term career aspirations?
Answer: (Be ambitious but realistic. Align your answer with the company's potential career paths.)
"My long-term career aspiration is to become a recognized expert in [your field/area of interest] and take on leadership roles where I can inspire and mentor others. I'm passionate about [mention your passion related to your career] and want to contribute to [mention a broader goal or vision]. I believe this company provides the ideal environment to develop my skills, grow professionally, and achieve my long-term career goals."
Question: Describe a situation where you had to go above and beyond to meet a customer's needs.
Answer: "A customer needed a product urgently for a time-sensitive project, but it was out of stock. I researched alternatives, found a comparable item, and personally expedited its shipping to ensure it arrived on time. The customer was thrilled with my proactive problem-solving and commitment to their satisfaction."
Question: How do you approach learning new technologies or software?
Answer: "I'm a quick learner and enjoy exploring new technologies. I typically start with online tutorials and documentation to grasp the fundamentals. Then, I apply my knowledge through hands-on practice and experimentation. I also seek out opportunities to collaborate with colleagues and learn from their expertise."
Question: Tell me about a time you had to adapt your communication style to effectively convey a message.
Answer: "I was presenting a complex technical concept to a non-technical audience. I adjusted my communication style by using simpler language, visual aids, and real-world examples to ensure clarity and understanding. This approach helped me effectively convey the information and engage the audience."
Question: Describe a time you received negative feedback. How did you respond?
Answer: "I received feedback that my presentation lacked clarity on a specific point. I appreciated the feedback, asked clarifying questions to understand the concern, and revised my presentation to address the issue. I also used this as a learning opportunity to improve my presentation skills for the future."
Question: How do you maintain a positive attitude in challenging situations?
Answer: "I focus on finding solutions, maintaining open communication with my team, and celebrating small wins along the way. I also believe in learning from setbacks and viewing challenges as opportunities for growth."
Question: Give an example of a time you had to work independently on a project.
Answer: "I was tasked with conducting market research for a new product launch. I independently developed the research plan, gathered data from various sources, analyzed the findings, and presented my recommendations to the team. This demonstrated my ability to manage my time effectively and deliver results autonomously."
Question: How do you stay organized and manage your time effectively?
Answer: "I utilize a combination of tools and techniques, including to-do lists, calendars, and project management software. I prioritize tasks based on deadlines and importance, and I break down large projects into smaller, manageable steps. I also regularly review my progress and adjust my approach as needed."
Question: Describe a time you had to deal with a difficult or unexpected situation with a client.
Answer: "A client was unhappy with a deliverable that didn't meet their initial expectations. I actively listened to their concerns, acknowledged their frustration, and clarified any misunderstandings. I then collaborated with the team to revise the deliverable and ensure it aligned with the client's needs. Through clear communication and a solution-oriented approach, we were able to regain the client's trust and satisfaction."
Question: How do you approach building trust and rapport with colleagues from different departments or teams?
Answer: "I prioritize open communication, active listening, and mutual respect. I make an effort to understand their roles, perspectives, and challenges. I also seek opportunities for collaboration and knowledge sharing to foster strong working relationships across departments."
Question: Tell me about a time you had to make a decision that involved ethical considerations.
Answer: "I faced a situation where a colleague was not adhering to company policies. I weighed the potential consequences and decided to report the issue to my supervisor, even though it was a difficult decision. I prioritized upholding ethical standards and acting with integrity, even when it was challenging."
Question: How do you approach receiving and incorporating feedback on your work?
Answer: "I welcome feedback as an opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions, and reflect on how I can apply the suggestions to enhance my performance. I appreciate specific and constructive feedback that helps me develop my skills and achieve better results."
Question: Give an example of a time you had to work on a project with a limited budget or resources.
Answer: "We were tasked with organizing a company event with a limited budget. I researched cost-effective options, negotiated with vendors, and creatively utilized available resources. Through careful planning and resource management, we successfully delivered a successful event within the budget constraints."
Question: How do you handle working under pressure or in a fast-paced environment?
Answer: "I thrive in fast-paced environments and am adept at managing multiple tasks and deadlines. I prioritize effectively, stay organized, and maintain a calm and focused demeanor even under pressure. I also communicate proactively with my team and stakeholders to ensure alignment and manage expectations."
Question: What are your preferred methods for staying motivated and engaged in your work?
Answer: "I set challenging yet achievable goals, break down large tasks into smaller milestones, and celebrate accomplishments along the way. I also find motivation in collaborating with colleagues, learning new skills, and contributing to meaningful projects that align with my values."
Question: How do you approach resolving conflicts or disagreements with colleagues or clients?
Answer: "I address conflicts with a calm and respectful demeanor. I actively listen to understand different perspectives, identify common ground, and seek solutions that address the concerns of all parties involved. I prioritize open communication and collaboration to achieve mutually beneficial outcomes."
Question: Tell me about a time you had to adapt your communication style to effectively convey a message to a specific audience.
Answer: "I was presenting technical information to a non-technical audience. I adapted my communication style by using simpler language, avoiding jargon, and incorporating visual aids and real-world examples to ensure clarity and understanding."
Question: What are your expectations for work-life balance in this role, and how do you prioritize your well-being?
Answer: "I value a healthy work-life balance and believe it's essential for maintaining productivity and well-being. I prioritize my well-being by setting boundaries between work and personal time, engaging in activities I enjoy, and practicing self-care. I also appreciate a company culture that supports work-life balance and employee well-being."