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Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00

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Wells Fargo People Analytics Senior Manager

CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix

About this role:

Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

  • Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
  • Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
  • Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
  • Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
  • Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
  • Manage and direct team to ensure effective consultation and recommendations based on data analysis
  • Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
  • Manage analytics consultants to ensure commitments are met and align with strategic objectives
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience

Desired Qualifications:

  • 6+ years of Analytics experience in Financial Services industry strongly preferred
  • Experience working with HR Data strongly preferred
  • Internal or external strategic consulting experience engaging with executive leaders
  • Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
  • Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
  • Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
  • Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
  • Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
  • Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements

Job Expectations:

  • Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • Ability to travel up to 5-10% of the time
  • This position is not eligible for Visa sponsorship
  • #Hrjobs

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $197,500.00

ApplyURL:

https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/CHARLOTTE-NC/People-Analytics-Senior-Manager_R-400063

Wells Fargo People Analytics Senior Manager

CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix

About this role:

Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

  • Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
  • Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
  • Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
  • Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
  • Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
  • Manage and direct team to ensure effective consultation and recommendations based on data analysis
  • Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
  • Manage analytics consultants to ensure commitments are met and align with strategic objectives
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience

Desired Qualifications:

  • 6+ years of Analytics experience in Financial Services industry strongly preferred
  • Experience working with HR Data strongly preferred
  • Internal or external strategic consulting experience engaging with executive leaders
  • Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
  • Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
  • Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
  • Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
  • Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
  • Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements

Job Expectations:

  • Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • Ability to travel up to 5-10% of the time
  • This position is not eligible for Visa sponsorship
  • #Hrjobs

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $197,500.00

ApplyURL:

https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/CHARLOTTE-NC/People-Analytics-Senior-Manager_R-400063

Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.


Question: Describe a situation where you had to work with a team to achieve a goal that you didn't initially believe was possible.

Answer: "Our team was tasked with completing a project with a very tight deadline that initially seemed impossible. However, through effective collaboration, clear communication, and a shared commitment to success, we were able to overcome the challenges and deliver the project on time. The experience taught me the power of teamwork and the importance of believing in collective capabilities."

Question: How do you approach dealing with ambiguity or uncertainty in your work?

Answer: "I embrace ambiguity as an opportunity for creativity and innovation. I gather as much information as possible, analyze potential scenarios, and develop flexible plans that allow for adaptation. I also communicate proactively with stakeholders to manage expectations and ensure alignment."

Question: Tell me about a time you had to make a difficult decision that involved balancing competing priorities.

Answer: "I was leading a project with a fixed budget and a tight deadline. We encountered an unexpected issue that required additional resources. I had to make a difficult decision to prioritize certain features over others to stay within budget and deliver the project on time. I carefully weighed the trade-offs, consulted with stakeholders, and made an informed decision that balanced competing priorities."

Question: How do you approach delegating tasks to others and empowering them to succeed?

Answer: "I delegate tasks based on individual strengths, experience, and development goals. I provide clear expectations, necessary resources, and ongoing support. I also encourage autonomy and empower individuals to take ownership of their responsibilities, while remaining available for guidance and feedback."

Question: Give an example of a time you had to take a calculated risk in your work that paid off.

Answer: "I proposed a new marketing strategy that involved a different approach and a larger budget than usual. I presented a thorough analysis of the potential risks and rewards, and I confidently advocated for the strategy. The risk paid off, and the campaign exceeded expectations, resulting in significant growth in customer engagement and sales."

Question: How do you handle receiving negative feedback or criticism from a client or customer?

Answer: "I listen actively to understand their concerns, acknowledge their frustration, and apologize for any shortcomings. I then focus on finding solutions and taking corrective action to address the issues raised. I aim to turn negative feedback into an opportunity to improve and strengthen the client relationship."

Question: What are your preferred methods for staying organized and managing your time effectively when working on multiple projects with competing deadlines?

Answer: "I utilize a combination of tools and techniques, including to-do lists, calendars, project management software, and time blocking. I prioritize tasks based on urgency and importance, break down large projects into smaller milestones, and regularly review my progress to ensure I'm on track."

Question: How do you approach building and maintaining a positive and collaborative team environment?

Answer: "I foster a positive team environment by promoting open communication, mutual respect, and a shared sense of purpose. I encourage collaboration, celebrate team accomplishments, and recognize individual contributions. I also address conflicts constructively and foster a culture of trust and support."

Question: Tell me about a time you had to adapt to a significant change in your work environment or responsibilities.

Answer: "My company underwent a restructuring that resulted in a shift in my role and responsibilities. I embraced the change, proactively sought clarification on my new expectations, and quickly adapted to the new structure. I also supported my colleagues through the transition and maintained a positive attitude throughout the process."

Question: What are your preferred methods for continuous learning and development in your field, and how do you stay current with industry trends and best practices?

Answer: "I engage in continuous learning through various channels, including online courses, industry publications, conferences, and workshops. I also seek out mentors and colleagues with expertise in areas I want to develop. I actively participate in professional networks and online communities to stay informed about industry trends and best practices."
Question:
Can you describe a time when you had to manage a sudden change in project scope? How did you handle it?

Answer:
When a project I was leading experienced a sudden change in scope due to client requirements, I quickly gathered the team to reassess the new objectives. I redefined the priorities and updated the project plan to reflect the changes. I communicated the impact of the scope change to all stakeholders, adjusted timelines, and ensured that resources were reallocated effectively. By maintaining flexibility and ensuring transparency, we managed to meet the new requirements without sacrificing quality.

Question:
How do you ensure continuous improvement in your work processes?

Answer:
I implement continuous improvement by regularly reviewing workflows and seeking feedback from team members. After completing projects, I hold retrospective meetings to identify what worked well and where we can improve. I also stay informed about new tools or methodologies that can enhance efficiency. By fostering a culture of open communication and learning, I ensure that improvements are an ongoing process, helping us optimize performance and adapt to changing needs.

Question:
Tell me about a time when you had to meet a tight deadline with limited resources. How did you ensure success?

Answer:
In a previous project with a tight deadline and limited resources, I immediately assessed the most critical tasks and prioritized them. I streamlined workflows by cutting non-essential tasks and optimized resource allocation to focus on high-impact areas. I also communicated clearly with stakeholders about what could realistically be achieved within the constraints. By focusing on the essentials and maintaining clear communication, we met the deadline without compromising the quality of deliverables.

Question:
How do you approach working with stakeholders who have conflicting priorities?

Answer:
When working with stakeholders with conflicting priorities, I start by understanding each stakeholder’s needs and the reasons behind their priorities. I then facilitate a discussion to align on the broader organizational goals and how each priority fits into the bigger picture. By focusing on shared objectives and demonstrating the trade-offs of different options, I help stakeholders come to a compromise. If necessary, I escalate the decision to leadership to ensure alignment with the company’s overall strategy.

Question:
Describe a time when you had to make a difficult decision with limited information. How did you handle it?

Answer:
In one project, I had to make a quick decision on a vendor selection with limited data. I gathered the available information, identified the key factors that would impact the project, and consulted with colleagues who had experience with similar vendors. I weighed the risks and made the decision based on the information I had, while keeping contingency plans in place in case adjustments were needed. The decision turned out well, but the contingency plans ensured that we were prepared for any challenges.

Question:
How do you handle working on a team where people have very different working styles?

Answer:
When working with a team of diverse working styles, I make it a point to understand each person’s strengths and preferences. I adapt my communication and collaboration style to meet the needs of the team members, ensuring that everyone feels comfortable contributing. I also set clear expectations and establish common goals to keep the team focused on the overall objective. Encouraging open dialogue and promoting flexibility helps us leverage the different working styles to achieve better outcomes.

Question:
Can you give an example of how you’ve handled a project where the final outcome didn’t meet initial expectations?

Answer:
In a project where the final outcome didn’t meet initial expectations due to unforeseen technical challenges, I first took responsibility for the result and communicated transparently with the stakeholders. I conducted a detailed post-mortem to identify where things went wrong and what could have been done differently. I worked with the team to develop an action plan to correct the issues and ensure that similar problems wouldn’t occur in future projects. By taking a solution-oriented approach, we were able to address the gaps and regain trust.

Question:
How do you manage competing deadlines from different teams or projects?

Answer:
When managing competing deadlines, I assess the urgency and impact of each project or task. I communicate with all relevant stakeholders to understand their expectations and determine if deadlines can be adjusted. I then create a prioritized plan, ensuring the most critical tasks are completed first while keeping others informed of any changes. If necessary, I delegate tasks to ensure nothing falls behind, while maintaining constant communication to manage expectations and prevent any bottlenecks.

Question:
Tell me about a time when you had to resolve a disagreement between team members. How did you handle it?

Answer:
In a previous role, two team members had a disagreement over the best approach to a project. I facilitated a conversation between them, encouraging each to express their viewpoint openly. I listened carefully and helped them find common ground by focusing on the project’s goals rather than personal preferences. I suggested a compromise that combined elements from both approaches, and we tested the solution to see how it worked in practice. The compromise not only resolved the disagreement but also improved collaboration going forward.

Question:
How do you ensure that your team stays aligned with the project’s objectives and goals?

Answer:
I ensure team alignment by setting clear, measurable objectives at the start of each project and communicating them effectively to the team. I hold regular check-ins to track progress and address any questions or challenges that arise. I also encourage open communication, so team members feel comfortable raising concerns early. By keeping the team focused on the overarching goals and providing ongoing feedback, I ensure that everyone remains aligned and motivated to achieve the desired outcomes.

Question:
Describe a time when you had to make a decision that was unpopular with your team. How did you handle it?

Answer:
In a past project, I had to implement a process change that wasn’t popular with the team because it required additional work upfront. I explained the rationale behind the decision, emphasizing how it would benefit the project in the long run by improving efficiency and reducing errors. I also sought input from the team on how we could implement the change in a way that minimized the burden. By involving the team in the decision-making process and being transparent, I was able to gain their support despite the initial resistance.

Question:
How do you handle underperforming team members to help them improve?

Answer:
When dealing with an underperforming team member, I start by having a one-on-one conversation to understand the reasons behind the performance issues. I provide constructive feedback, focusing on specific areas for improvement and offering support in terms of resources, mentorship, or training. Together, we set clear performance goals with measurable outcomes. I also check in regularly to track progress and provide additional guidance if needed. By creating a supportive environment and setting clear expectations, I help them improve and contribute more effectively to the team.

Question:
Can you describe a situation where you had to quickly adapt to a significant change in the company or industry? How did you handle it?

Answer:
In one instance, the company underwent a major reorganization, which affected team structures and project priorities. To adapt, I took the time to fully understand the new organizational framework and how it impacted my role and responsibilities. I reached out to key stakeholders to realign on goals and expectations. I also worked closely with my team to help them adjust to the changes by providing clarity on new processes and encouraging open discussions. By staying proactive and adaptable, I ensured a smooth transition and minimized disruption to our work.

Question:
How do you manage your own professional development while meeting your work responsibilities?

Answer:
I manage my professional development by setting aside time each week to focus on learning, whether through online courses, reading industry-related content, or attending webinars. I also seek feedback from my peers and supervisors to identify areas where I can improve. I prioritize my development goals alongside my work responsibilities, ensuring that I stay efficient and organized in both areas. By continuously seeking new knowledge and skills, I am able to stay current in my field while meeting the demands of my role.
Question: Describe a situation where you had to deal with ambiguity or uncertainty in your work.

Answer: "We were developing a new product for a market with limited data available. To navigate the uncertainty, I conducted thorough market research, engaged with potential customers to understand their needs, and developed a flexible plan that allowed us to adapt as we gathered more information. We also embraced an iterative approach, testing and refining our product based on feedback and evolving market insights."

Question: How do you approach building consensus within a team when there are differing opinions?

Answer: "I encourage open communication and active listening to ensure everyone's perspective is heard and understood. I facilitate discussions to identify common ground, explore alternative solutions, and guide the team towards a consensus that benefits the project and respects individual viewpoints."

Question: Tell me about a time you had to go above and beyond to meet a deadline.

Answer: "We were facing a critical deadline for a project when an unexpected issue arose. I took ownership of the situation, worked extra hours, and collaborated closely with the team to resolve the issue and deliver the project on time. My dedication and commitment ensured we met our obligations despite the challenges."

Question: How do you handle criticism or negative feedback?

Answer: "I view criticism as an opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions to understand the perspective, and reflect on how I can apply the insights to enhance my performance. I appreciate when feedback is specific and actionable, and I strive to incorporate it into my work to achieve better outcomes."

Question: Give an example of a time you had to work on a project that required you to step outside your comfort zone.

Answer: "I was tasked with leading a presentation to a large audience, which was outside my usual responsibilities. I embraced the challenge, prepared thoroughly, and practiced my delivery. Despite initial nervousness, I successfully delivered the presentation and gained valuable experience in public speaking."

Question: How do you maintain your composure and focus in stressful situations?

Answer: "I prioritize tasks, break down complex situations into smaller steps, and practice mindfulness techniques to stay present and focused. I also communicate effectively with my team and stakeholders to manage expectations and reduce stress levels."

Question: What are your long-term career goals, and how does this position align with your aspirations?

Answer: "My long-term goal is to become a leader in my field and contribute to [mention a broader goal or vision]. This position aligns with my aspirations by providing opportunities to [mention specific skills or experience you'll gain] and contribute to [mention company goals or projects]. I'm excited about the potential for growth and development within this company."

Question: Describe a time you had to persuade someone to see your point of view.

Answer: "I proposed a new approach to a project that I believed would be more efficient. However, a colleague was resistant to change. I presented data and research to support my idea, addressed their concerns, and highlighted the potential benefits. Through persuasive communication and collaboration, I successfully convinced them to embrace the new approach."

Question: How do you handle working with a difficult or challenging teammate?

Answer: "I approach challenging situations with empathy and understanding. I try to understand the root cause of the difficulty and address it constructively. I maintain open communication, focus on finding common ground, and seek solutions that benefit the team and the project."

Question: Tell me about a time you had to adapt to a change in plans or priorities.

Answer: "We were midway through a project when a new priority emerged that required us to shift our focus. I quickly reassessed the situation, adjusted our plans, and reallocated resources to accommodate the change. My flexibility and adaptability ensured we met the new demands effectively."

Question: How do you approach learning new skills or knowledge in your field?

Answer: "I'm a proactive learner and utilize various resources, such as online courses, industry publications, and workshops. I also seek out mentors and colleagues with expertise in areas I want to develop. I believe in continuous learning and am always seeking to expand my knowledge and skills."

Question: Give an example of a time you had to take initiative and solve a problem without being asked.

Answer: "I noticed a recurring issue that was impacting team efficiency. I took the initiative to research potential solutions, analyze the root cause, and propose a solution to my supervisor. My proactive approach and problem-solving skills led to a positive change that benefited the entire team."

Question: How do you handle constructive criticism from your supervisor or colleagues?

Answer: "I welcome constructive criticism as an opportunity for growth. I actively listen to the feedback, ask clarifying questions, and reflect on how I can apply the suggestions to improve my performance. I appreciate specific and actionable feedback that helps me develop my skills and achieve better results."

Question: What are your expectations for professional development and growth opportunities within this company?

Answer: "I'm seeking a company that values employee growth and provides opportunities for continuous learning and development. I'm interested in mentorship programs, training workshops, and opportunities to take on new challenges and expand my skillset. I believe investing in employee development fosters a culture of growth and innovation."