Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00
Wells Fargo People Analytics Senior Manager
CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix
About this role:
Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
- Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
- Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
- Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
- Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
- Manage and direct team to ensure effective consultation and recommendations based on data analysis
- Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
- Manage analytics consultants to ensure commitments are met and align with strategic objectives
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Desired Qualifications:
- 6+ years of Analytics experience in Financial Services industry strongly preferred
- Experience working with HR Data strongly preferred
- Internal or external strategic consulting experience engaging with executive leaders
- Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
- Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
- Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
- Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
- Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
- Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements
Job Expectations:
- Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to travel up to 5-10% of the time
- This position is not eligible for Visa sponsorship
- #Hrjobs
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00
ApplyURL:
Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.
Question:
How do you handle a project where the requirements change halfway through development?
Answer:
When requirements change midway through a project, I first assess the impact on the timeline, budget, and resources. I work with stakeholders to understand the reasons for the change and adjust the project plan accordingly. I communicate with the team to ensure they are aware of the new direction and re-prioritize tasks to focus on the most critical updates. I also review the project scope to ensure that any additional requests are managed carefully to avoid scope creep. By staying flexible and communicative, I help the team adapt without losing momentum.
Question:
Describe a time when you had to onboard a new team member in the middle of a project. How did you ensure they integrated smoothly?
Answer:
When onboarding a new team member mid-project, I ensure they have a clear understanding of the project’s current status and goals. I provide them with any necessary documentation and a walkthrough of the project’s key components. I also pair them with an experienced team member who can offer guidance and answer questions. Regular check-ins with the new hire help me monitor their progress and address any challenges. By providing structured support and ensuring clear communication, I help them integrate quickly and contribute effectively.
Question:
How do you handle competing demands from multiple stakeholders with differing priorities?
Answer:
When faced with competing demands, I first seek to understand each stakeholder’s priorities and the rationale behind their requests. I assess how each demand impacts the overall project objectives and then facilitate a discussion to align stakeholder expectations. By focusing on the project’s critical goals and communicating the trade-offs, I help stakeholders agree on a compromise. If necessary, I involve leadership to make decisions on prioritization. Clear communication and collaboration are key to managing these competing priorities effectively.
Question:
Tell me about a time when you had to recover a project that was falling behind schedule. What steps did you take?
Answer:
When a project was falling behind schedule, I started by identifying the causes of the delays, such as bottlenecks or resource constraints. I then revised the project plan, re-prioritizing tasks and reallocating resources where necessary. I communicated the new plan to stakeholders and the team to ensure alignment on the revised timeline. I also implemented regular status updates and tighter progress tracking to avoid further delays. By addressing the issues directly and adjusting the plan, we were able to catch up and successfully complete the project.
Question:
How do you ensure that you stay organized and manage multiple projects simultaneously?
Answer:
To manage multiple projects, I rely on project management tools to track tasks, deadlines, and progress. I prioritize tasks based on urgency and importance, ensuring that high-priority projects receive attention first. I allocate specific time blocks for each project and hold regular status meetings with my team to stay updated on progress. By maintaining a detailed project schedule and staying proactive, I ensure that all projects move forward smoothly and on time.
Question:
Describe a time when you had to take over a project from a colleague. How did you get up to speed quickly?
Answer:
When I took over a project from a colleague, I began by reviewing all existing project documentation, including timelines, deliverables, and communication with stakeholders. I scheduled meetings with the team to understand the current status and any challenges they were facing. I also reached out to stakeholders to ensure alignment on expectations and timelines. By immersing myself in the project details and maintaining open communication, I was able to get up to speed quickly and lead the project to a successful completion.
Question:
How do you approach a situation where a project is delivered on time but doesn’t meet the client’s expectations?
Answer:
If a project is delivered on time but fails to meet client expectations, I first engage with the client to understand their concerns and the gaps between expectations and the deliverables. I then assess whether the issue stemmed from miscommunication, unclear requirements, or execution errors. Based on this assessment, I work with the team to make necessary adjustments or propose solutions that address the client’s concerns. Moving forward, I ensure tighter alignment with the client throughout the project to prevent similar issues.
Question:
Tell me about a time when you had to manage a project with very tight resources. How did you make it work?
Answer:
In a project with tight resources, I focused on prioritizing the most critical tasks and eliminating non-essential activities. I optimized the use of available resources by cross-training team members and ensuring efficient collaboration. I also maintained transparent communication with stakeholders to manage their expectations and secured additional resources when possible. By focusing on what was most important and making the best use of the team’s strengths, we were able to deliver the project successfully despite the constraints.
Question:
How do you approach measuring project success, beyond simply completing it on time and within budget?
Answer:
Beyond on-time and within-budget completion, I measure project success by evaluating the quality of deliverables, client or stakeholder satisfaction, and the project’s alignment with strategic objectives. I also assess whether the project met the key performance indicators (KPIs) that were defined at the outset. Additionally, I hold post-project reviews with the team and stakeholders to gather feedback and identify lessons learned, which helps refine future processes and improve overall success.
Question:
Describe a time when you had to work with a team that had low morale. How did you motivate them and improve performance?
Answer:
I once worked with a team that was feeling demotivated due to a series of challenging projects. To address this, I initiated open conversations to understand their concerns and challenges. I then focused on setting clear, achievable goals and celebrating small wins along the way to rebuild their confidence. I also provided opportunities for team members to contribute their ideas and take ownership of tasks. By fostering a collaborative and supportive environment, I was able to boost morale and improve team performance over time.
Question: Describe a time you had to deal with a situation where you received conflicting feedback from different stakeholders.
Answer: "I was working on a project where I received conflicting feedback from two key stakeholders. One stakeholder wanted to prioritize speed, while the other emphasized thoroughness. I carefully considered both perspectives, analyzed the potential impact of each approach, and facilitated a discussion to find a solution that balanced both needs. Through effective communication and compromise, we were able to reach an agreement that satisfied both stakeholders and allowed the project to move forward."
Question: How do you approach identifying areas for improvement in your own work and developing your skills?
Answer: "I regularly seek feedback from colleagues and supervisors to gain insights into my strengths and areas for development. I also engage in self-reflection and identify skills or knowledge gaps that I can address through training, mentorship, or challenging assignments. I believe in continuous learning and actively seek opportunities to improve my performance and expand my skillset."
Question: Tell me about a time you had to deal with a situation where you had to adapt to a new technology or software quickly.
Answer: "My team adopted a new project management software that I was unfamiliar with. I proactively explored the software's features, utilized online tutorials and documentation, and sought guidance from colleagues who were already proficient. I quickly learned the new system and was able to effectively utilize it to manage projects and collaborate with the team."
Question: How do you approach building consensus within a team when there are differing opinions or ideas?
Answer: "I encourage open communication and active listening to ensure all team members feel heard and understood. I facilitate brainstorming sessions to explore different perspectives and ideas, and I guide the team towards a consensus through collaborative decision-making and compromise. I believe that diverse viewpoints can lead to better solutions when managed effectively."
Question: Give an example of a time you had to work on a project that required you to collaborate with individuals from different departments or teams.
Answer: "I was involved in a project that required collaboration with the marketing, sales, and product development teams. I facilitated cross-functional meetings, ensured clear communication channels, and fostered a collaborative environment to effectively leverage the expertise of each team. Through effective teamwork and communication, we were able to successfully launch a new product that met the needs of our customers."
Question: How do you handle working under pressure or in a fast-paced environment with tight deadlines?
Answer: "I thrive in fast-paced environments and am adept at managing multiple tasks and deadlines. I prioritize effectively, utilize time management techniques, and maintain a calm and focused demeanor under pressure. I also communicate proactively with my team and stakeholders to ensure alignment and manage expectations."
Question: What are your preferred methods for staying motivated and engaged in your work, especially when faced with repetitive or mundane tasks?
Answer: "I find motivation in setting clear goals, breaking down large tasks into smaller milestones, and celebrating accomplishments along the way. I also seek out opportunities to learn new skills, take on challenging assignments, and contribute to projects that align with my interests and values. Even with repetitive tasks, I focus on the bigger picture and the impact my work has on the team and the company."
Question: How do you approach resolving conflicts or disagreements with colleagues or clients in a professional and constructive manner?
Answer: "I address conflicts with a calm and respectful demeanor, focusing on understanding the perspectives of all parties involved. I actively listen, communicate clearly, and seek solutions that address the concerns of everyone involved. I believe in finding mutually beneficial outcomes and maintaining positive working relationships."
Question: Tell me about a time you had to adapt to a significant change in your work environment or company culture.
Answer: "My company underwent a merger that resulted in significant changes to the organizational structure and company culture. I embraced the change, proactively sought to understand the new expectations and values, and adapted my communication and work style accordingly. I also supported my colleagues through the transition and contributed to building a positive and inclusive work environment."
Question: What are your preferred methods for continuous learning and development in your field, and how do you stay current with industry trends and best practices?
Answer: "I utilize various resources for continuous learning, including online courses, industry publications, professional conferences, and networking with colleagues and experts. I also seek out mentorship opportunities and engage in self-reflection to identify areas for growth and development. I believe in staying current with industry trends and best practices to maintain a competitive edge and contribute effectively to the company's success."
Question: Describe a time you had to deal with a difficult or unexpected situation with a client.
Answer: "A client was unhappy with a deliverable that didn't meet their initial expectations. I actively listened to their concerns, acknowledged their frustration, and clarified any misunderstandings. I then collaborated with the team to revise the deliverable and ensure it aligned with the client's needs. Through clear communication and a solution-oriented approach, we were able to regain the client's trust and satisfaction."
Question: How do you approach building trust and rapport with colleagues from different departments or teams?
Answer: "I prioritize open communication, active listening, and mutual respect. I make an effort to understand their roles, perspectives, and challenges. I also seek opportunities for collaboration and knowledge sharing to foster strong working relationships across departments."
Question: Tell me about a time you had to make a decision that involved ethical considerations.
Answer: "I faced a situation where a colleague was not adhering to company policies. I weighed the potential consequences and decided to report the issue to my supervisor, even though it was a difficult decision. I prioritized upholding ethical standards and acting with integrity, even when it was challenging."
Question: How do you approach receiving and incorporating feedback on your work?
Answer: "I welcome feedback as an opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions, and reflect on how I can apply the suggestions to enhance my performance. I appreciate specific and constructive feedback that helps me develop my skills and achieve better results."
Question: Give an example of a time you had to work on a project with a limited budget or resources.
Answer: "We were tasked with organizing a company event with a limited budget. I researched cost-effective options, negotiated with vendors, and creatively utilized available resources. Through careful planning and resource management, we successfully delivered a successful event within the budget constraints."
Question: How do you handle working under pressure or in a fast-paced environment?
Answer: "I thrive in fast-paced environments and am adept at managing multiple tasks and deadlines. I prioritize effectively, stay organized, and maintain a calm and focused demeanor even under pressure. I also communicate proactively with my team and stakeholders to ensure alignment and manage expectations."
Question: What are your preferred methods for staying motivated and engaged in your work?
Answer: "I set challenging yet achievable goals, break down large tasks into smaller milestones, and celebrate accomplishments along the way. I also find motivation in collaborating with colleagues, learning new skills, and contributing to meaningful projects that align with my values."
Question: How do you approach resolving conflicts or disagreements with colleagues or clients?
Answer: "I address conflicts with a calm and respectful demeanor. I actively listen to understand different perspectives, identify common ground, and seek solutions that address the concerns of all parties involved. I prioritize open communication and collaboration to achieve mutually beneficial outcomes."
Question: Tell me about a time you had to adapt your communication style to effectively convey a message to a specific audience.
Answer: "I was presenting technical information to a non-technical audience. I adapted my communication style by using simpler language, avoiding jargon, and incorporating visual aids and real-world examples to ensure clarity and understanding."
Question: What are your expectations for work-life balance in this role, and how do you prioritize your well-being?
Answer: "I value a healthy work-life balance and believe it's essential for maintaining productivity and well-being. I prioritize my well-being by setting boundaries between work and personal time, engaging in activities I enjoy, and practicing self-care. I also appreciate a company culture that supports work-life balance and employee well-being."