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Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00

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Wells Fargo People Analytics Senior Manager

CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix

About this role:

Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

  • Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
  • Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
  • Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
  • Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
  • Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
  • Manage and direct team to ensure effective consultation and recommendations based on data analysis
  • Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
  • Manage analytics consultants to ensure commitments are met and align with strategic objectives
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience

Desired Qualifications:

  • 6+ years of Analytics experience in Financial Services industry strongly preferred
  • Experience working with HR Data strongly preferred
  • Internal or external strategic consulting experience engaging with executive leaders
  • Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
  • Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
  • Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
  • Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
  • Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
  • Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements

Job Expectations:

  • Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • Ability to travel up to 5-10% of the time
  • This position is not eligible for Visa sponsorship
  • #Hrjobs

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $197,500.00

ApplyURL:

https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/CHARLOTTE-NC/People-Analytics-Senior-Manager_R-400063

Wells Fargo People Analytics Senior Manager

CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix

About this role:

Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

  • Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
  • Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
  • Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
  • Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
  • Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
  • Manage and direct team to ensure effective consultation and recommendations based on data analysis
  • Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
  • Manage analytics consultants to ensure commitments are met and align with strategic objectives
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience

Desired Qualifications:

  • 6+ years of Analytics experience in Financial Services industry strongly preferred
  • Experience working with HR Data strongly preferred
  • Internal or external strategic consulting experience engaging with executive leaders
  • Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
  • Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
  • Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
  • Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
  • Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
  • Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements

Job Expectations:

  • Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • Ability to travel up to 5-10% of the time
  • This position is not eligible for Visa sponsorship
  • #Hrjobs

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $197,500.00

ApplyURL:

https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/CHARLOTTE-NC/People-Analytics-Senior-Manager_R-400063

Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.


Question: Describe your ideal work environment.

Answer: I thrive in a collaborative and supportive environment where I can learn and grow. I value open communication, respect for diverse perspectives, and a shared commitment to excellence. I also appreciate a workplace that encourages innovation, provides opportunities for professional development, and recognizes employee contributions.

Question: What are your strengths and weaknesses?

Answer: (Focus on strengths relevant to the job and weaknesses that you are actively working to improve)

"One of my key strengths is my ability to [strength 1, e.g., analyze complex data and identify trends] which I demonstrated in my previous role by [give a specific example]. I'm also a strong [strength 2, e.g., communicator] and enjoy collaborating with others to achieve shared goals.

As for areas for improvement, I'm working on [weakness, e.g., becoming more comfortable with public speaking]. To address this, I recently [action taken, e.g., joined Toastmasters and volunteered to present at a team meeting]."

Question: Tell me about a time you failed. What did you learn from it?

Answer: (Choose a real failure, but not a catastrophic one. Focus on what you learned.)

"In a previous project, I underestimated the time required to complete a task, which led to a missed deadline. While it was a setback, it taught me the importance of careful planning, realistic time management, and proactive communication. Now, I break down large tasks into smaller, more manageable steps, use project management tools to track progress, and communicate potential challenges early on."

Question: Why are you interested in this position?

Answer: (Tailor this to the specific role and company)

"I'm excited about this opportunity because [reason 1, e.g., it aligns with my skills and experience in X] and I'm eager to contribute to [company goal or mission]. I've been particularly impressed by [something specific about the company, e.g., your commitment to innovation/customer service/ sustainability]. I believe my skills in [mention relevant skills] would be a valuable asset to your team, and I'm confident I can make a significant contribution to [mention specific area/project]."

Question: Where do you see yourself in five years?

Answer: (Be ambitious but realistic. Align your answer with the company's potential career paths.)

"In five years, I see myself as a valuable member of this organization, having grown both professionally and personally. I'm eager to take on increasing responsibility and contribute to the company's success in a leadership role. I'm also committed to continuous learning and development, and I hope to expand my skills in [mention areas relevant to the company's future]. "

Question: What questions do you have for me?

Answer: (Always have a few insightful questions prepared. This shows your interest and engagement.)

  • "Can you tell me more about the company's culture and values?"
  • "What are the biggest challenges facing the team right now?"
  • "What opportunities are there for professional development and growth within the company?"
  • "What are the next steps in the hiring process?"

Question: Tell me about a time you had to work under pressure.

Answer: "In my previous role, we were launching a new product and faced a last-minute technical issue. With the deadline looming, I collaborated closely with the development team to identify the root cause and implement a solution. I remained calm under pressure, prioritized tasks effectively, and communicated clearly with stakeholders throughout the process. We were able to resolve the issue and successfully launch the product on time."

Question: Describe a situation where you had to persuade someone to see your point of view.

Answer: "In a previous project, I proposed a new marketing strategy that I believed would be more effective. However, a key stakeholder was hesitant to deviate from the traditional approach. To persuade them, I presented data and research supporting my proposal, highlighting the potential benefits and addressing their concerns. I also acknowledged the value of the traditional approach while emphasizing the potential for improved results with the new strategy. Ultimately, my persuasive presentation and data-driven arguments convinced the stakeholder to embrace the new approach, which led to a successful campaign."

Question: How do you handle constructive criticism?

Answer: "I view constructive criticism as a valuable opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions to ensure I understand the perspective, and reflect on how I can apply the insights to enhance my performance. I appreciate when feedback is specific and actionable, and I strive to incorporate it into my work to achieve better outcomes."

Question: Describe a time you had to deal with ambiguity or uncertainty in a project.

Answer: "In a previous role, we were tasked with developing a new product for a market with limited data available. To navigate the uncertainty, we conducted thorough market research, engaged with potential customers to understand their needs, and developed a flexible plan that allowed us to adapt as we gathered more information. We also embraced an iterative approach, testing and refining our product based on feedback and evolving market insights."

Question: How do you prioritize your work when you have multiple deadlines and competing demands?

Answer: "I prioritize my work by first assessing the urgency and importance of each task. I consider deadlines, potential impact, and dependencies. I use tools like to-do lists and project management software to organize my tasks and track progress. I also communicate proactively with stakeholders to manage expectations and ensure alignment on priorities."

Question: Give an example of a time you demonstrated leadership skills, even if you weren't in a formal leadership role.

Answer: "In a previous team project, we were struggling to meet a tight deadline. I took the initiative to organize the team's efforts, delegate tasks based on individual strengths, and facilitate communication to ensure everyone was aligned. I also motivated the team by recognizing contributions and maintaining a positive attitude. While I wasn't the official team leader, my proactive approach helped us overcome the challenges and deliver the project successfully."

Question: How do you stay updated on industry trends and developments?

Answer: "I stay informed by regularly reading industry publications, attending conferences and webinars, and engaging with thought leaders on professional networking platforms. I also participate in online communities and forums to exchange ideas and learn from others in my field. I believe continuous learning is essential to stay ahead in today's rapidly evolving landscape."

Question: What motivates you to do your best work?

Answer: (Be genuine and specific. Connect your answer to the company's values or mission if possible.)

"I'm motivated by a desire to make a meaningful contribution and achieve results. I thrive on challenges and enjoy solving problems that have a positive impact. I'm also driven by a sense of purpose and the opportunity to learn and grow. In this role, I'm particularly excited by the prospect of [relate to the company's mission or values, e.g., 'contributing to innovative solutions that benefit customers' or 'being part of a company that prioritizes sustainability']."


Question:
How do you handle ambiguity in a project when the objectives are not clearly defined?

Answer:
When faced with ambiguity, I first seek clarification by asking key stakeholders for more context and details on the project’s goals. If the objectives are still unclear, I work with the team to define an initial plan based on the available information, setting up short-term goals to move forward. I also maintain open communication with stakeholders and regularly revisit the project plan to ensure we’re on track as more clarity emerges. By staying adaptable and proactively seeking information, I manage ambiguity effectively while keeping the project moving.

Question:
Tell me about a time when you had to manage a project where resources were stretched thin. How did you ensure successful completion?

Answer:
During a resource-constrained project, I focused on prioritizing the most critical tasks and allocated available resources accordingly. I also cross-trained team members to handle multiple roles, which allowed for flexibility in case of any gaps. I communicated clearly with stakeholders about the resource limitations and adjusted the project timeline to reflect realistic delivery dates. By carefully managing the workload and focusing on key objectives, we were able to complete the project successfully, despite limited resources.

Question:
How do you approach decision-making when the data available is insufficient or incomplete?

Answer:
In situations with insufficient data, I rely on a combination of the available information, past experiences, and expert input to guide my decision-making. I assess the potential risks and benefits of each option and consult with colleagues or stakeholders to gather additional insights where possible. If time allows, I may also conduct a quick analysis or pilot to test potential outcomes. Once a decision is made, I remain flexible, ready to adjust course as more data becomes available.

Question:
Describe a time when you led a project that required significant innovation or creativity. How did you foster that within your team?

Answer:
I led a project where we needed to develop a unique solution to address a customer pain point. To foster innovation within the team, I encouraged brainstorming sessions where everyone could contribute ideas, regardless of their role. I created an open environment where team members felt comfortable sharing unconventional ideas. We also researched industry trends and explored new technologies that could be applied to the project. By promoting a collaborative and creative atmosphere, we were able to develop an innovative solution that exceeded customer expectations.

Question:
How do you manage a project where there is a high level of uncertainty and risk?

Answer:
In high-risk projects, I focus on identifying potential risks early through risk assessments and brainstorming sessions with the team. I create contingency plans for the most likely risks and build flexibility into the project timeline to accommodate unexpected changes. Regular check-ins with the team and stakeholders allow us to monitor for emerging risks and adjust the plan as needed. By preparing for uncertainties and maintaining clear communication, I’m able to mitigate risks and keep the project on track.

Question:
Tell me about a time when you had to make a difficult trade-off between cost, quality, and speed in a project. How did you decide?

Answer:
In one project, we faced a situation where the client wanted faster delivery, but this would have required additional resources, increasing the cost. After discussing the options with the team, I evaluated the client’s priorities and proposed a solution that balanced all three factors. We agreed to focus on delivering the most critical features by the deadline while postponing less important tasks to a second phase. This approach allowed us to meet the client’s immediate needs while staying within budget and maintaining quality.

Question:
How do you handle situations where your team is resistant to a new process or tool?

Answer:
When introducing a new process or tool, I start by explaining the rationale behind the change and how it will benefit the team in the long run. I offer training and support to ensure everyone feels comfortable using the new system and encourage feedback to address any concerns. By involving the team in the implementation process and showing them the value of the change, I reduce resistance and foster a sense of ownership. I also monitor the transition and make adjustments as needed to ensure a smooth adoption.

Question:
Describe a situation where you had to manage a conflict between team members. How did you resolve it?

Answer:
In a previous project, two team members disagreed on the approach to a technical challenge, which was affecting team dynamics. I facilitated a meeting where each person could share their perspective in a structured way. I helped both sides focus on the project’s goals rather than personal differences and encouraged them to find common ground. We eventually agreed on a hybrid solution that incorporated elements from both approaches. By addressing the conflict directly and fostering collaboration, we were able to resolve the issue and improve team cohesion.

Question:
How do you manage scope creep in a project, especially when stakeholders request additional features?

Answer:
To manage scope creep, I establish a clear project scope and deliverables at the outset, which I communicate to all stakeholders. When additional feature requests come in, I assess their impact on the timeline, budget, and resources. If the new requests are critical, I work with stakeholders to adjust the project plan, timelines, or resources accordingly. If the requests are non-essential, I document them for future phases. By maintaining clear boundaries and open communication, I ensure the project stays on track without sacrificing quality.

Question:
Tell me about a time when you had to take initiative on a project without waiting for direction from your manager. What was the result?

Answer:
During one project, I identified an inefficiency in our workflow that was causing delays, but there wasn’t a formal process in place to address it. Instead of waiting for direction, I took the initiative to research potential solutions and proposed a new process to streamline the workflow. I presented it to the team, and after receiving positive feedback, I implemented the changes. The new process significantly reduced delays and improved overall team productivity. Taking the initiative helped solve a critical issue and demonstrated my proactive approach to problem-solving.
Question: Describe a time you had to deal with a difficult or unexpected situation with a client.

Answer: "A client was unhappy with a deliverable that didn't meet their initial expectations. I actively listened to their concerns, acknowledged their frustration, and clarified any misunderstandings. I then collaborated with the team to revise the deliverable and ensure it aligned with the client's needs. Through clear communication and a solution-oriented approach, we were able to regain the client's trust and satisfaction."

Question: How do you approach building trust and rapport with colleagues from different departments or teams?

Answer: "I prioritize open communication, active listening, and mutual respect. I make an effort to understand their roles, perspectives, and challenges. I also seek opportunities for collaboration and knowledge sharing to foster strong working relationships across departments."

Question: Tell me about a time you had to make a decision that involved ethical considerations.

Answer: "I faced a situation where a colleague was not adhering to company policies. I weighed the potential consequences and decided to report the issue to my supervisor, even though it was a difficult decision. I prioritized upholding ethical standards and acting with integrity, even when it was challenging."

Question: How do you approach receiving and incorporating feedback on your work?

Answer: "I welcome feedback as an opportunity for growth and improvement. I actively listen to the feedback, ask clarifying questions, and reflect on how I can apply the suggestions to enhance my performance. I appreciate specific and constructive feedback that helps me develop my skills and achieve better results."

Question: Give an example of a time you had to work on a project with a limited budget or resources.

Answer: "We were tasked with organizing a company event with a limited budget. I researched cost-effective options, negotiated with vendors, and creatively utilized available resources. Through careful planning and resource management, we successfully delivered a successful event within the budget constraints."

Question: How do you handle working under pressure or in a fast-paced environment?

Answer: "I thrive in fast-paced environments and am adept at managing multiple tasks and deadlines. I prioritize effectively, stay organized, and maintain a calm and focused demeanor even under pressure. I also communicate proactively with my team and stakeholders to ensure alignment and manage expectations."

Question: What are your preferred methods for staying motivated and engaged in your work?

Answer: "I set challenging yet achievable goals, break down large tasks into smaller milestones, and celebrate accomplishments along the way. I also find motivation in collaborating with colleagues, learning new skills, and contributing to meaningful projects that align with my values."

Question: How do you approach resolving conflicts or disagreements with colleagues or clients?

Answer: "I address conflicts with a calm and respectful demeanor. I actively listen to understand different perspectives, identify common ground, and seek solutions that address the concerns of all parties involved. I prioritize open communication and collaboration to achieve mutually beneficial outcomes."

Question: Tell me about a time you had to adapt your communication style to effectively convey a message to a specific audience.

Answer: "I was presenting technical information to a non-technical audience. I adapted my communication style by using simpler language, avoiding jargon, and incorporating visual aids and real-world examples to ensure clarity and understanding."

Question: What are your expectations for work-life balance in this role, and how do you prioritize your well-being?

Answer: "I value a healthy work-life balance and believe it's essential for maintaining productivity and well-being. I prioritize my well-being by setting boundaries between work and personal time, engaging in activities I enjoy, and practicing self-care. I also appreciate a company culture that supports work-life balance and employee well-being."