Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00
Wells Fargo People Analytics Senior Manager
CHARLOTTE, NC 102073-AZ-Building 2222, Rose Garden Ln, Phoenix
About this role:
Wells Fargo is seeking a People Analytics Senior Manager to join the People Analytics Consulting team within the HR Transformation and Product Management organization. This is a managerial role where you will balance your people leadership, consulting, and analytics skills to help solve HR's most complex and pressing challenges. This team consults with leaders across HR and the business to understand, structure, and scope the business problem, lead the design of a well thought out yet practical analytical plan, and leverage advanced analytical tools and techniques to deliver meaningful and actionable insights presented in an intuitive and compelling way. As a "player-coach," this individual will build executive relationships and develop deep expertise in how each HR area can leverage analytics to strengthen the way they bring value to the organization. They will leverage their analytical skills to answer complex talent problems with data, and coach and develop team members to do the same. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Develop and manage specialized teams of data analytics professionals in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives
- Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and achieve consistent application of definitions, measurements, and interpretation
- Become a trusted advisor of HR leaders, helping to foster a data-driven culture with the analytical capabilities to support it
- Own the consulting, strategy, delivery, and communication aligned to multiple functional areas within HR (e.g., Compensation, Benefits, Talent Acquisition, Operations, etc.)
- Identify opportunities and strategies to integrate data analytics efforts that impact or drive business outcomes
- Manage and direct team to ensure effective consultation and recommendations based on data analysis
- Partner with other People Analytics leaders to develop our analytics consultants into a best-in-class People Analytics team
- Manage analytics consultants to ensure commitments are met and align with strategic objectives
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Desired Qualifications:
- 6+ years of Analytics experience in Financial Services industry strongly preferred
- Experience working with HR Data strongly preferred
- Internal or external strategic consulting experience engaging with executive leaders
- Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
- Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team
- Proven record achieving business objectives by taking a customer-focused comprehensive approach to understanding business processes, controls, and workflow through an organization
- Experience influencing executives and/or their strategy by synthesizing analyses into actionable insights and impactful presentations
- Experience designing, scoping, conducting, and interpreting complex statistical analyses (e.g., regression, cluster analysis, ANOVA)
- Experience in both influencing and leveraging analytics and Business Intelligence (BI) products and tools (e.g., Tableau, Power BI, Alteryx, R, Python, SQL etc.) for analysis, insight generation and consulting engagements
Job Expectations:
- Preferred locations: Minneapolis, MN; Charlotte, NC also posted in Phoenix, AZ; Dallas, TX and Des Moines, IA
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to travel up to 5-10% of the time
- This position is not eligible for Visa sponsorship
- #Hrjobs
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00
ApplyURL:
Prepare for real-time interview for : Wells Fargo | People Analytics Senior Manager | Charlotte, NC | 6+ Years Analytics, 3+ Years Management | $111,100.00 - $197,500.00 with these targeted questions & answers to showcase your skills and experience in first attempt, with 100% confidence.
Question:
How do you handle situations where your team is working under tight deadlines and the quality of work may be at risk?
Answer:
When facing tight deadlines, I prioritize tasks that have the highest impact on the project’s success while ensuring quality standards are maintained. I communicate with the team to assess if additional support or resources are needed to meet the deadline without sacrificing quality. If necessary, I delegate non-critical tasks or adjust the timeline by communicating with stakeholders. Regular quality checks during the process ensure that even under pressure, we meet the project’s goals without compromising on the end product.
Question:
Tell me about a time when you had to mediate a dispute between team members. What approach did you take?
Answer:
During a project, two team members had a disagreement about the direction of a task. I brought both individuals into a neutral setting to discuss their perspectives. I listened carefully to each side and encouraged them to find common ground, focusing on the project’s objectives rather than personal preferences. By helping them communicate openly and guiding the conversation toward a solution, we were able to resolve the conflict and move forward with a clearer, unified approach.
Question:
How do you ensure that your projects are aligned with the company’s strategic objectives?
Answer:
To align my projects with the company’s strategic objectives, I begin by thoroughly understanding the organization’s goals and how the project contributes to them. I regularly communicate with senior leadership to ensure we’re on track and adjust the project plan as necessary to stay aligned. I also set clear, measurable objectives that tie directly to company priorities, which I review at key milestones to ensure ongoing alignment.
Question:
Describe a time when you had to handle a project that was assigned to you at the last minute. How did you manage to deliver it on time?
Answer:
I was once assigned a project last minute with a tight deadline. To manage it, I quickly gathered all the necessary information and prioritized the most critical tasks. I delegated responsibilities to team members based on their strengths and focused on delivering the essential components first. I communicated with stakeholders to set realistic expectations and provided regular updates on our progress. By staying organized and focusing on what was feasible, we delivered the project on time and met the key objectives.
Question:
How do you ensure that your team remains engaged and motivated during long-term projects with little immediate feedback?
Answer:
I keep my team engaged in long-term projects by setting short-term milestones and celebrating small wins along the way. This provides a sense of accomplishment and keeps the team motivated. I also maintain regular communication to ensure that everyone is clear on their contributions to the larger goal. Encouraging team members to share their challenges and successes during regular check-ins helps to foster collaboration and keeps morale high, even when immediate feedback is limited.
Question:
Tell me about a time when you had to manage a project with significant regulatory or compliance requirements. How did you ensure compliance?
Answer:
In a previous project, we had to ensure compliance with strict industry regulations. I started by thoroughly reviewing the regulatory requirements and working closely with the compliance team to integrate those standards into our project plan. I built in checkpoints throughout the project to ensure we were staying compliant, and I held regular reviews with stakeholders to address any potential risks. By embedding compliance into the workflow from the start, we ensured that all deliverables met regulatory standards without causing delays.
Question:
How do you manage a situation where a key team member is suddenly unavailable during a critical phase of the project?
Answer:
If a key team member becomes unavailable during a critical phase, I quickly assess their responsibilities and determine the most urgent tasks. I redistribute the workload among the team, ensuring that the most skilled members take on the critical tasks. If necessary, I adjust the project timeline slightly to accommodate the change and communicate the situation to stakeholders. I also look for external resources or temporary support if the workload exceeds the team’s capacity. By acting swiftly and ensuring clear communication, we can minimize disruption to the project.
Question:
Describe a time when you were responsible for managing a project’s budget. How did you ensure that the project stayed within budget?
Answer:
I managed a project with a tight budget, and to stay within limits, I carefully tracked all expenses from the start. I reviewed the budget regularly and identified areas where we could reduce costs without impacting the project’s quality. I negotiated with vendors for discounts and found ways to optimize resource allocation. By maintaining close control of the budget and making adjustments where needed, we were able to complete the project within the allocated financial resources.
Question:
How do you handle a situation where the project goals are unclear or frequently changing?
Answer:
When project goals are unclear or frequently changing, I prioritize communication with stakeholders to clarify objectives and gather as much information as possible. I document changes and ensure that the team understands the new direction. I also implement a flexible project plan that can adapt to evolving goals without causing delays. By maintaining ongoing dialogue and being adaptable, I ensure that the team stays focused and aligned, even when the objectives shift.
Question:
Tell me about a time when you had to manage a project with tight interdependencies between teams. How did you ensure coordination?
Answer:
In a project with tight interdependencies between teams, I set up a clear communication plan from the outset. We held regular cross-team meetings to update each other on progress and address any blockers that could impact other teams. I also created a shared project dashboard to track dependencies and ensure transparency. By keeping everyone aligned and addressing potential issues early, we were able to maintain smooth coordination and meet our shared deadlines.
Question:
Can you describe a time when you had to manage a sudden change in project scope? How did you handle it?
Answer:
When a project I was leading experienced a sudden change in scope due to client requirements, I quickly gathered the team to reassess the new objectives. I redefined the priorities and updated the project plan to reflect the changes. I communicated the impact of the scope change to all stakeholders, adjusted timelines, and ensured that resources were reallocated effectively. By maintaining flexibility and ensuring transparency, we managed to meet the new requirements without sacrificing quality.
Question:
How do you ensure continuous improvement in your work processes?
Answer:
I implement continuous improvement by regularly reviewing workflows and seeking feedback from team members. After completing projects, I hold retrospective meetings to identify what worked well and where we can improve. I also stay informed about new tools or methodologies that can enhance efficiency. By fostering a culture of open communication and learning, I ensure that improvements are an ongoing process, helping us optimize performance and adapt to changing needs.
Question:
Tell me about a time when you had to meet a tight deadline with limited resources. How did you ensure success?
Answer:
In a previous project with a tight deadline and limited resources, I immediately assessed the most critical tasks and prioritized them. I streamlined workflows by cutting non-essential tasks and optimized resource allocation to focus on high-impact areas. I also communicated clearly with stakeholders about what could realistically be achieved within the constraints. By focusing on the essentials and maintaining clear communication, we met the deadline without compromising the quality of deliverables.
Question:
How do you approach working with stakeholders who have conflicting priorities?
Answer:
When working with stakeholders with conflicting priorities, I start by understanding each stakeholder’s needs and the reasons behind their priorities. I then facilitate a discussion to align on the broader organizational goals and how each priority fits into the bigger picture. By focusing on shared objectives and demonstrating the trade-offs of different options, I help stakeholders come to a compromise. If necessary, I escalate the decision to leadership to ensure alignment with the company’s overall strategy.
Question:
Describe a time when you had to make a difficult decision with limited information. How did you handle it?
Answer:
In one project, I had to make a quick decision on a vendor selection with limited data. I gathered the available information, identified the key factors that would impact the project, and consulted with colleagues who had experience with similar vendors. I weighed the risks and made the decision based on the information I had, while keeping contingency plans in place in case adjustments were needed. The decision turned out well, but the contingency plans ensured that we were prepared for any challenges.
Question:
How do you handle working on a team where people have very different working styles?
Answer:
When working with a team of diverse working styles, I make it a point to understand each person’s strengths and preferences. I adapt my communication and collaboration style to meet the needs of the team members, ensuring that everyone feels comfortable contributing. I also set clear expectations and establish common goals to keep the team focused on the overall objective. Encouraging open dialogue and promoting flexibility helps us leverage the different working styles to achieve better outcomes.
Question:
Can you give an example of how you’ve handled a project where the final outcome didn’t meet initial expectations?
Answer:
In a project where the final outcome didn’t meet initial expectations due to unforeseen technical challenges, I first took responsibility for the result and communicated transparently with the stakeholders. I conducted a detailed post-mortem to identify where things went wrong and what could have been done differently. I worked with the team to develop an action plan to correct the issues and ensure that similar problems wouldn’t occur in future projects. By taking a solution-oriented approach, we were able to address the gaps and regain trust.
Question:
How do you manage competing deadlines from different teams or projects?
Answer:
When managing competing deadlines, I assess the urgency and impact of each project or task. I communicate with all relevant stakeholders to understand their expectations and determine if deadlines can be adjusted. I then create a prioritized plan, ensuring the most critical tasks are completed first while keeping others informed of any changes. If necessary, I delegate tasks to ensure nothing falls behind, while maintaining constant communication to manage expectations and prevent any bottlenecks.
Question:
Tell me about a time when you had to resolve a disagreement between team members. How did you handle it?
Answer:
In a previous role, two team members had a disagreement over the best approach to a project. I facilitated a conversation between them, encouraging each to express their viewpoint openly. I listened carefully and helped them find common ground by focusing on the project’s goals rather than personal preferences. I suggested a compromise that combined elements from both approaches, and we tested the solution to see how it worked in practice. The compromise not only resolved the disagreement but also improved collaboration going forward.
Question:
How do you ensure that your team stays aligned with the project’s objectives and goals?
Answer:
I ensure team alignment by setting clear, measurable objectives at the start of each project and communicating them effectively to the team. I hold regular check-ins to track progress and address any questions or challenges that arise. I also encourage open communication, so team members feel comfortable raising concerns early. By keeping the team focused on the overarching goals and providing ongoing feedback, I ensure that everyone remains aligned and motivated to achieve the desired outcomes.
Question:
Describe a time when you had to make a decision that was unpopular with your team. How did you handle it?
Answer:
In a past project, I had to implement a process change that wasn’t popular with the team because it required additional work upfront. I explained the rationale behind the decision, emphasizing how it would benefit the project in the long run by improving efficiency and reducing errors. I also sought input from the team on how we could implement the change in a way that minimized the burden. By involving the team in the decision-making process and being transparent, I was able to gain their support despite the initial resistance.
Question:
How do you handle underperforming team members to help them improve?
Answer:
When dealing with an underperforming team member, I start by having a one-on-one conversation to understand the reasons behind the performance issues. I provide constructive feedback, focusing on specific areas for improvement and offering support in terms of resources, mentorship, or training. Together, we set clear performance goals with measurable outcomes. I also check in regularly to track progress and provide additional guidance if needed. By creating a supportive environment and setting clear expectations, I help them improve and contribute more effectively to the team.
Question:
Can you describe a situation where you had to quickly adapt to a significant change in the company or industry? How did you handle it?
Answer:
In one instance, the company underwent a major reorganization, which affected team structures and project priorities. To adapt, I took the time to fully understand the new organizational framework and how it impacted my role and responsibilities. I reached out to key stakeholders to realign on goals and expectations. I also worked closely with my team to help them adjust to the changes by providing clarity on new processes and encouraging open discussions. By staying proactive and adaptable, I ensured a smooth transition and minimized disruption to our work.
Question:
How do you manage your own professional development while meeting your work responsibilities?
Answer:
I manage my professional development by setting aside time each week to focus on learning, whether through online courses, reading industry-related content, or attending webinars. I also seek feedback from my peers and supervisors to identify areas where I can improve. I prioritize my development goals alongside my work responsibilities, ensuring that I stay efficient and organized in both areas. By continuously seeking new knowledge and skills, I am able to stay current in my field while meeting the demands of my role.
Question:
How do you handle a project where the requirements change halfway through development?
Answer:
When requirements change midway through a project, I first assess the impact on the timeline, budget, and resources. I work with stakeholders to understand the reasons for the change and adjust the project plan accordingly. I communicate with the team to ensure they are aware of the new direction and re-prioritize tasks to focus on the most critical updates. I also review the project scope to ensure that any additional requests are managed carefully to avoid scope creep. By staying flexible and communicative, I help the team adapt without losing momentum.
Question:
Describe a time when you had to onboard a new team member in the middle of a project. How did you ensure they integrated smoothly?
Answer:
When onboarding a new team member mid-project, I ensure they have a clear understanding of the project’s current status and goals. I provide them with any necessary documentation and a walkthrough of the project’s key components. I also pair them with an experienced team member who can offer guidance and answer questions. Regular check-ins with the new hire help me monitor their progress and address any challenges. By providing structured support and ensuring clear communication, I help them integrate quickly and contribute effectively.
Question:
How do you handle competing demands from multiple stakeholders with differing priorities?
Answer:
When faced with competing demands, I first seek to understand each stakeholder’s priorities and the rationale behind their requests. I assess how each demand impacts the overall project objectives and then facilitate a discussion to align stakeholder expectations. By focusing on the project’s critical goals and communicating the trade-offs, I help stakeholders agree on a compromise. If necessary, I involve leadership to make decisions on prioritization. Clear communication and collaboration are key to managing these competing priorities effectively.
Question:
Tell me about a time when you had to recover a project that was falling behind schedule. What steps did you take?
Answer:
When a project was falling behind schedule, I started by identifying the causes of the delays, such as bottlenecks or resource constraints. I then revised the project plan, re-prioritizing tasks and reallocating resources where necessary. I communicated the new plan to stakeholders and the team to ensure alignment on the revised timeline. I also implemented regular status updates and tighter progress tracking to avoid further delays. By addressing the issues directly and adjusting the plan, we were able to catch up and successfully complete the project.
Question:
How do you ensure that you stay organized and manage multiple projects simultaneously?
Answer:
To manage multiple projects, I rely on project management tools to track tasks, deadlines, and progress. I prioritize tasks based on urgency and importance, ensuring that high-priority projects receive attention first. I allocate specific time blocks for each project and hold regular status meetings with my team to stay updated on progress. By maintaining a detailed project schedule and staying proactive, I ensure that all projects move forward smoothly and on time.
Question:
Describe a time when you had to take over a project from a colleague. How did you get up to speed quickly?
Answer:
When I took over a project from a colleague, I began by reviewing all existing project documentation, including timelines, deliverables, and communication with stakeholders. I scheduled meetings with the team to understand the current status and any challenges they were facing. I also reached out to stakeholders to ensure alignment on expectations and timelines. By immersing myself in the project details and maintaining open communication, I was able to get up to speed quickly and lead the project to a successful completion.
Question:
How do you approach a situation where a project is delivered on time but doesn’t meet the client’s expectations?
Answer:
If a project is delivered on time but fails to meet client expectations, I first engage with the client to understand their concerns and the gaps between expectations and the deliverables. I then assess whether the issue stemmed from miscommunication, unclear requirements, or execution errors. Based on this assessment, I work with the team to make necessary adjustments or propose solutions that address the client’s concerns. Moving forward, I ensure tighter alignment with the client throughout the project to prevent similar issues.
Question:
Tell me about a time when you had to manage a project with very tight resources. How did you make it work?
Answer:
In a project with tight resources, I focused on prioritizing the most critical tasks and eliminating non-essential activities. I optimized the use of available resources by cross-training team members and ensuring efficient collaboration. I also maintained transparent communication with stakeholders to manage their expectations and secured additional resources when possible. By focusing on what was most important and making the best use of the team’s strengths, we were able to deliver the project successfully despite the constraints.
Question:
How do you approach measuring project success, beyond simply completing it on time and within budget?
Answer:
Beyond on-time and within-budget completion, I measure project success by evaluating the quality of deliverables, client or stakeholder satisfaction, and the project’s alignment with strategic objectives. I also assess whether the project met the key performance indicators (KPIs) that were defined at the outset. Additionally, I hold post-project reviews with the team and stakeholders to gather feedback and identify lessons learned, which helps refine future processes and improve overall success.
Question:
Describe a time when you had to work with a team that had low morale. How did you motivate them and improve performance?
Answer:
I once worked with a team that was feeling demotivated due to a series of challenging projects. To address this, I initiated open conversations to understand their concerns and challenges. I then focused on setting clear, achievable goals and celebrating small wins along the way to rebuild their confidence. I also provided opportunities for team members to contribute their ideas and take ownership of tasks. By fostering a collaborative and supportive environment, I was able to boost morale and improve team performance over time.